At healourkarma.com,we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Returns Eligibility
You may return a product if:
• It is damaged, defective, or incorrect upon arrival.
• It is unused, in original packaging, and in resellable condition (if applicable).
• The return request is made within 5 days of receiving the product.
Non-Returnable Items:
• Digital products, downloadable content, and online reports.
• Personalized, customized, or perishable items.
• Items that have been used, altered, or are missing parts.
2. Return Process
1. Submit a Return Request
• Contact us at [email protected] with your order details and reason for return.
• Provide clear photos if the item is damaged or incorrect.
2. Approval & Shipping
• Once approved, you will receive return instructions and a shipping address.
• The product must be shipped within 3 days of approval.
3. Return Shipping Costs
• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
• If returning for personal reasons (e.g., change of mind), the customer is responsible for return shipping costs.
3. Refunds
• Once the returned item is received and inspected, we will notify you of the refund status.
• Approved refunds will be processed within 7 business days to the original payment method.
• Shipping fees are non-refundable (unless the return is due to our error).
4. Exchanges
• If you received a damaged or defective item, you may request a replacement instead of a refund.
• Exchanges are subject to stock availability.
5. Late or Missing Refunds
• If you haven’t received a refund within the stated timeframe, check with your bank or payment provider.
• If you still need help, contact us at [email protected]
For any questions or assistance, feel free to reach out to our support team. We’re here to help!
